ismail FARHANG

• Provide LI/L2 technical support and troubleshoot hardware. software, networking, applications, servers. and QMS systems, ensuring service availability and operational continuity. • Deploy, configure. maintain. and monitor QMS in 34 provinces and end-user IT systems: perform UAT, incident response, issue tracking. and technical troubleshooting. • Manage daily IT operations, including technical support device management documentation, email communication, and incident resolution. • Collaborate with IT management and cross, functional technical teams on system deployment, troubleshooting, project support, reporting, and continuous service improvement.

• Collaborated With IT Infrastructure, P&S, and DWH teams to troubleshoot and resolve system, application, and operational incidents, supporting service continuity and performance. • Performed UAT, error investigation, system monitoring, ticketing, technical reporting, and documentation across DSCM, CRM, UCC, and V9 platforms, contributing to incident resolution and service improvement.